.:_> Glyptodon Enterprise

Software Licenses and Support

Free

$0 / month

Standard

$699 / month

Premium

$1999 / month

Number of servers

If your subscription defines a maximum number of servers, this limits only the number of servers that host Glyptodon Enterprise itself.

This does not limit the number of remote desktop servers accessed through Glyptodon Enterprise.

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Number of concurrent users

Glyptodon Enterprise does not impose a limit on the number of concurrent users, however you will need to ensure your servers have sufficient resources available.

We recommend 1 CPU core and 2 GB of memory for every 25 concurrent users at peak.

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Secure, centralized access

Glyptodon Enterprise functions as a gateway, providing a central point of access to any number of machines, and as a security layer, adding encryption and access restrictions which the underlying protocol may not otherwise provide.

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No plugins / client software required

Connecting to Glyptodon Enterprise requires only a modern web browser. Users can access their desktops from anywhere and with any device, without having to worry about installing client software or apps.

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Support for VNC, RDP, SSH, and telnet✔✔✔
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Active Directory / LDAP✔✔✔
Multi-factor authentication

Glyptodon Enterprise includes support for multi-factor authentication using Duo.

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Connection sharing

If granted permission, users may generate share links for connections that they are using. Other users who are given these share links may view or use the connection at the same time until the original user disconnects.

This sharing works even if the underlying protocol does not provide sharing functionality, like RDP or SSH.

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Regular updates

Major releases of Glyptodon Enterprise receive updates roughly every quarter, and any such updates are guaranteed to not break API-compatibility.

Updates which address a critical bug or security issue are released as soon as possible, independently of this quarterly cycle.

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Long-term support

Each major release of Glyptodon Enterprise is supported for at least five years following the first general availability (GA) release, and is guaranteed to remain API-compatible with a specific upstream release of Apache Guacamole.

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Custom branding

Glyptodon will provide the customer with a branding extension for Guacamole which applies the customer's name, logo, and optional disclaimer/warning text.

The branding extension can be revised as necessary through opening a support ticket.

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Online support desk

Customers may request help by opening support tickets. The scope of support tickets is generally limited to using Glyptodon Enterprise as documented and with the software explicitly listed as supported, though this scope is broadened if your plan includes consulting services.

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Integration / deployment consulting

Glyptodon will provide consulting services over the phone or via email to assist the customer with integrating and deploying Guacamole, even if that integration involves software not otherwise supported (such as the customer's own web application).

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Remote intervention

Glyptodon will be available to remotely log into customer systems to investigate and troubleshoot issues, should it become necessary.

The customer will need to provide Glyptodon with access to the systems in question, and to work with Glyptodon to schedule a time for the remote access to take place.

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Phone support

Phone support is available as needed during Glyptodon's business hours (Monday through Friday, 9:00 AM - 5:00 PM, Pacific Time).

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If you would like to try out Glyptodon Enterprise before committing, please feel free to try our live demo. For other options such as annual pricing or SLA terms, please contact us for a quote.

If my needs change later, can I make changes to my subscription?

Yes. As an active customer, you may request changes to your current subscription by opening a new support ticket. We will contact you to confirm and make the necessary adjustments. Upgrades take effect immediately, and you will be billed a prorated amount for the remainder of the current term. Downgrades take effect at the beginning of the following term.

What if I wish to cancel?

You may cancel at any time, however cancellation does not take effect until the beginning of the next term. The subscription that you already paid for will remain valid until the end of the current term.

How is Glyptodon Enterprise licensed?

The RPMs within our repositories are distinct from the software they bundle, and are licensed to customers under Glyptodon's EULA. You may only use the packages under these license terms, which are only available to Glyptodon Enterprise customers. If you are no longer a customer (your license has expired and you are not renewing), you must cease using the packages.

The software installed using the Glyptodon Enterprise packages is under the same license as the upstream project, and is open source. For Apache Guacamole, this is the Apache License. Once installed, you may use the software under its corresponding license without any additional restriction.

Can I resell Glyptodon Enterprise?

No additional terms are needed to host Glyptodon Enterprise for your customers as a service. However, if you would like to build Glyptodon Enterprise into a product which your customers will host, or resell Glyptodon Enterprise alongside your product or services, please contact us and describe what you have in mind. We would be happy to discuss any possibilities.